Return & Refund Policy

At TryPickify (operated by SHASHA HULLC), our primary goal is to ensure you and your little ones are completely satisfied with your purchase. Whether you bought a cozy baby crib, an active baby walker, a comforting sleeping bag, or protective edge guards, we stand by the quality of our baby essentials.

If you need to make a return or exchange, we have structured a straightforward, customer-friendly policy to guide you through the process.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must fulfill the following requirements:

The item must be unused, unworn, and in the exact condition that you received it.
It must be in its original, undamaged product packaging, including all original tags, manuals, and protective wrapping.
You must provide a receipt, order confirmation number, or proof of purchase.

2. Non-Returnable & Final Sale Items

Due to strict health, safety, and hygiene regulations concerning infants and babies, certain products are exempt from being returned unless they arrive defective or damaged:

Opened or used baby sleeping bags (for health and safety reasons).
Products that have been visibly assembled, altered, or damaged due to customer misuse.
Free promotional items, gift cards, or clearance items explicitly labeled as "Final Sale."

3. How to Initiate a Return

Starting a return is simple and fast. Just follow these steps:

Submit a Request: Email our customer care team at service@trypickify.com within 30 days of delivery. Please include your order number, the reason for the return, and photos/videos if the item is damaged.
Get Approval & Instructions: Once your request is reviewed and approved, our team will provide you with the designated return shipping address and instructions.
Ship the Item Back: Pack the item securely in its original packaging and ship it using a trackable shipping carrier.

Please note: Customers are responsible for paying their own shipping costs for returning items, unless the return is due to our error (e.g., damaged, defective, or incorrect items).

4. Refunds & Processing Times

Once your returned package is received, inspected, and approved at our facility:

We will automatically process your refund and apply a credit to your original method of payment (credit card, PayPal, Apple Pay, etc.).
Funds typically appear in your account within 5–7 business days, depending on your bank or credit card issuer's processing times.

5. Damaged, Defective, or Incorrect Items

We take great care in packaging our products (such as baby cribs, walkers, and safety edge guards) safely for transit. However, accidents can happen:

Please inspect your order immediately upon arrival.
If a product arrives damaged, defective, or incorrect, please notify us via email at service@trypickify.com within 48 hours of delivery, accompanied by clear photos of the damage.
We will arrange an immediate replacement or issue a 100% full refund at zero additional cost to you.